60-Day Return Policy

We offer a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

• The item must be unused
• The item must be in the same condition that you received it
• The item must be returned in its original packaging
• You must provide proof of purchase or order confirmation

To request a return, please contact us at: service@minicatalizador.com

If your return request is approved, we will provide the correct return instructions and return address.
Items sent back without first requesting a return will not be accepted.

Return Address

Please do not send items back to the original shipping address.

All returns must be approved by our customer service team first.

To request a return, please contact us at: service@minicatalizador.com

Once your return request is approved, we will provide:

• The correct return address
• Detailed return instructions

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Seller Responsibility

We will cover the return shipping cost if the return is due to:

• A wrong item was shipped
• The product is defective
• The product was damaged during shipping

Customer Responsibility

Customers are responsible for return shipping costs if the return is due to:

• Ordering the wrong model
• The item is no longer needed
• Change of mind after purchase

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive an item that is:

• Defective
• Damaged during shipping
• Incorrect

please contact us as soon as possible at: service@minicatalizador.com

Our support team will review the issue and provide a solution.

Exchanges

If you ordered the wrong part for your vehicle, please contact us.

To help customers receive the correct part as quickly as possible:

1. A new order must be placed for the correct item
2. We will then provide a free return shipping label for the incorrect product
3. Once the returned item is received, we will issue a refund for the original order

This process allows customers to receive the correct part faster without paying return shipping for the incorrect item.

Refund Process

Once we receive and inspect your returned item, we will notify you whether the refund is approved.

If the refund is approved:

• The refund will be issued to your original payment method
• Processing typically takes up to 10 business days

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at: service@minicatalizador.com

CEL (Check Engine Light) Resolution Policy

Our Mini Catalytic Converter and O2 Sensor Spacer products are designed to help address Check Engine Light (CEL) issues related to catalytic efficiency codes, such as:

• P0420
• P0430

If the CEL remains after proper installation, please contact us and provide a short video showing the following:

1. Dashboard
   Start the vehicle and clearly show the Check Engine Light on the dashboard.
2. Product Installation
   Show the Mini Catalytic Converter or O2 Sensor Spacer installed in the exhaust system.
3. Diagnostic Code
   Use an OBD scanner or diagnostic tool to display the diagnostic trouble code.

After reviewing the provided information, our support team will determine an appropriate solution.
If the issue is verified and the product does not resolve the CEL problem, a full refund may be provided.

Shipping Delays or Lost Packages

Shipping times may occasionally be affected by circumstances beyond our control, such as severe weather, carrier delays, or logistics disruptions.

If a package is confirmed lost or significantly delayed by the carrier, we will send a replacement shipment at no additional cost.

If the original package later arrives and you receive two packages, you may keep the extra item. No return is required.

Contact Us

If you have any questions regarding returns, refunds, or product issues, please contact our customer support team: